Support & maintenance

Responsive support & specialist maintenance

Support & maintenance

Responsive support & specialist maintenance

FULL SUPPORT

We know that our optimum care and support of our customers is one of the key reasons why they return to us again and again. They know that when they have a problem, we listen, offer expert advice and action targeted support to resolve any issues. 

Working closely with you, we provide comprehensive and helpful service level agreements (SLAs) to ensure you have everything you need when you need it so your organisation runs smoothly. 

The AdvaNova service desk controls all support and maintenance activities. This is the place to come if you have an issue and need advice, support or specific practical processes to resolve any problems you may have or to improve your service further. 

Our aim is to respond quickly and effectively to any issues with installed software and hardware. We aim to fix issues remotely but if this is not possible then one of our engineers will visit your site the following day. 

All of our engineers are employed and trained in-house, so you know you will receive a bespoke service. Our custom-made solutions are proven to solve any concerns effectively in order to maximise your workflow quickly and efficiently without obstruction. 

One thing you will notice when you work with us is that we provide a total 360° professional service from start to finish. Our customers often comment on the high-quality level of our services and support.

FULL SUPPORT

We know that our optimum care and support of our customers is one of the key reasons why they return to us again and again. They know that when they have a problem, we listen, offer expert advice and action targeted support to resolve any issues. 

Working closely with you, we provide comprehensive and helpful service level agreements (SLAs) to ensure you have everything you need when you need it so your organisation runs smoothly. 

The AdvaNova service desk controls all support and maintenance activities. This is the place to come if you have an issue and need advice, support or specific practical processes to resolve any problems you may have or to improve your service further. 

Our aim is to respond quickly and effectively to any issues with installed software and hardware. We aim to fix issues remotely but if this is not possible then one of our engineers will visit your site the following day. 

All of our engineers are employed and trained in-house, so you know you will receive a bespoke service. Our custom-made solutions are proven to solve any concerns effectively in order to maximise your workflow quickly and efficiently without obstruction. 

One thing you will notice when you work with us is that we provide a total 360° professional service from start to finish. Our customers often comment on the high-quality level of our services and support.

FEATURES & BENEFITS

EXPERTS IN QUALITY SERVICE

FEATURES

Our specialist service and maintenance package delivers the following features:

  • 24/7 remote monitoring (available as an upgrade option).

  • Dedicated business hours service desk.

  • Remote diagnostics.

  • Next day site attendance if required.

  • Trained and employed engineers (no contractors).

  • Service backed up with SLA.

BENEFITS

Be reassured to know that you and your customers will be supported with the following service benefits:

  • Reduces downtime and disruption to customers.

  • Expertise to quickly solve problems and issues.

  • Early warning of impending issues with remote monitoring (available as an upgrade option).

OUR PROCESS

Maintenance to elevate your workflow

The maintenance regime is designed to prevent failures and to ensure your equipment or technologies are all ticking over nicely. 

With our maintenance expertise we can collaborate with you to lengthen the lifetime of the installed equipment which will undoubtedly improve your ROI.

Our engineers can visit your site twice a year or, if it’s more convenient for you, our service desk can complete a remote health check to iron out any issues and to futureproof your technologies. 

FEATURES

  • Regular, preventative maintenance visits and health checks.

  • Trained and employed engineers (no contractors).

BENEFITS

  • Our maintenance lengthens time in service of installed equipment.

  • Increases the ROI of installed equipment.

  • Helps prevent unplanned disruption and downtime.

To see examples of our work, view our dedicated resources page below.

CLICK TO VIEW OUR WORK

Valued clients

Some of our clients have been with us since 1972! We deliver great customer service that is market leading and differentiates us from our competitors.

We are proud to partner with these highly valued clients.

Valued clients

Some of our clients have been with us since 1972! We deliver great customer service that is market leading and differentiates us from our competitors.

We are proud to partner with these highly valued clients.

WANT TO LEARN MORE?

Contact us to arrange a consultancy call today!

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Contact

Copyright 2022 @ AdvaNova

Contact

Copyright 2022 @ AdvaNova